Rules and Regulations

Adlabs Entertainment Limited (Adlabs) is a company registered under the Indian Companies Act, 1956, having its registered office at 30/31, Sangdewadi, Khopoli-Pali Road, Taluka: Khalapur, District: Raigad, PIN 410 203. Adlabs is associated with Ace Entertainment, a partnership firm having its registered office at #259, Johari Mansion, 2nd Floor, 201, Kalbadevi Road, Mumbai 400 002 for running the Snow Park.

Entry Ticket:
  • Your entry ticket entitles you a single entry to the Park with access to all rides / slides and attractions/ activities in operation on the day of your visit. All other in-park services are charged separately.
  • Tickets are non-transferable, non-exchangeable, non-refundable, non-redeemable for cash and non-replaceable, if lost or stolen, and will be void if altered.
  • Re-entry to Park is not permitted after you have made an exit from the Park.
  • Snow Park visitors must reach the entrance at least 30 minutes prior to the booked session timings printed on the ticket. Each session is of 45 minutes

Your Belongings:
  • You and your belongings are subject to security check. We reserve the right not to allow an item or belonging into the Park.
  • Please take care of your belongings. Adlabs will not be responsible for any losses

Following Items are not permitted inside the Park:
  • Licensed / unlicensed weapons
  • Explosives, fireworks, hazardous material/ chemicals
  • Sharp objects like arrow, dart, knife, blade, scissors, pen knife etc
  • Bags, trolleys, cartons, parcels (except hand bags & baby bags not more than 56 cm x 36 cm x 23 cm)
  • Food, drugs, alcoholic/non alcoholic beverages (except baby food)
  • Chewing gums and candies
  • Carts or other wheeled carriers (except strollers & wheelchairs)
  • Pets (except service animals)
  • Magic markers, spray paints and aerosol cans
  • Lawn chairs and folding chairs
  • Selfie sticks

Animals are not allowed in the Park/s, with the exception of service animals used by the hearing and visually impaired only in the Theme Park and Water Park. However, at Snow Park free guides are available. Adlabs does not provide kennel services. For the health and safety of your pet, do not leave it in your car for any length of time while visiting the Park/s. Adlabs will call Animal Services to rescue your pet at your expense, which may also result in prosecution.

Clothing / Attire:
Please wear appropriate attire whilst inside the Park/s.
  • THEME PARK: Proper attire must be worn at all times, including shirts and appropriate footwear. Clothing with rude, vulgar or offensive language or graphics is not permitted, and shirts cannot be turned inside-out as a solution. Shirt, shoes, and a bottom (shorts, pants, skirt, etc.) must be worn at all times in the theme Park. Park admission may be denied if clothing is deemed inappropriate by Adlabs. Long hair must be securely tied up.
  • WATER PARK: Appropriate swimwear, which is durable for use on the water slides/attractions, must be worn. We do not accept any responsibility for any damage to swimwear. Adlabs reserves the right to evict you from the ride / attraction, and the Park, if your attire is considered inappropriate or offensive. Long hair must be securely tied up. Babies and toddlers, if not toilet-trained, must wear swim-nappies at all times.
  • SNOW PARK: Full body clothing is recommended in the Snow Park where temperature is sub- ZERO degrees. Appropriate jackets, gloves and boots will be provided free of charge with each admission ticket, on returnable basis, which must be worn whilst inside the Snow Park.
  • You may buy appropriate swimwear, clothing, socks or leggings from our retail stores inside the Park/s.

Vehicles are parked at the owners’ risk. Adlabs takes no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of your vehicles in the car park or any contents. A parking fee applies. No vehicles are permitted to remain in the parking premises of the Park outside the Park operating hours.

Loose items (including neck, wrist and hand jewellery, watches, glasses, cameras, phones, hats, keys and purses etc,) are not allowed to be taken onto the Park and must be left in lockers provided, although Adlabs accepts no responsibility for any loss or damage to such property. At Snow Park lockers are available on FIRST COME FIRST SERVE BASIS with a fee of INR 50/-. If you lose the locker keys you shall be liable to pay a fine of INR100/-. You may carry your mobile / camera in the snow zone with a fee of INR 50/- at your own risk and peril.

Smoking is prohibited inside the Park.

Please supervise your children at all times whilst inside the Park.

Code of Conduct:
  • Please be polite & courteous to fellow guests while waiting for attractions. Guests are not permitted to save places in queue or exit the queue and return to claim same place, for any reasons.
  • Do not distribute any printed material for marketing of any kind.
  • Photography, videotaping, recording, broadcast or transmission for commercial purposes is prohibited.
  • Do not engage in unsafe, illegal activities or offensive behaviour. It may result in expulsion from the Park without refund.
  • Do not interfere with the duties of the Park staff.
  • Do not disrupt any program, activity or facility at the Park.
  • Do not urinate or defecate on Park property. Please refer to the Park map for washrooms.
  • Do not deface, destroy, injure, misuse or remove any Park property.
  • Do not litter.
  • Posting notices, signs or any other objects on Park property is prohibited.
  • Do not engage in gambling.
  • Do not create noise through gadgets etc. so as to disturb the peace.
  • Do not enter restricted areas.
  • Do not conduct an unauthorized event, hold demonstrations or unauthorized public gatherings and, make speeches.
  • In case you notice any irregular activity or misconduct please report it to the Park staff.
  • Excessive consumption of alcohol is cause for ejection from the Park without refund. No one under the age of 25 is permitted to consume alcoholic beverages, and proper ID is required to purchase and/or consume alcohol

Safety Instructions:
  • For your own safety and to avoid injury, you must comply with the instructions displayed and adhere to health and height requirements posted at each attraction. Due to your height or weight you may not be able to enjoy certain rides due to safety restraint.
  • Please follow the warnings and instructions given by the ride operators.
  • Please be aware of any health risk that may apply to a ride / slide / attraction / activity. This may include: heart problems, back problems, high blood pressure and pregnancy. This can also include those who have fainting spells, blackouts and dizziness.
  • Stay seated until the ride comes to a full and complete stop.
  • Please keep all limbs within the interior of the vehicle. Utilize all safety devices to include safety harness and safety bars.
  • No eatables or drinks allowed inside the attraction or the queue area.
  • Seating is available on a ‘FIRST COME FIRST SERVE’ basis. If a ride is full, and you are unable to get on please wait for the next ride.
  • Please be careful not to push or move ahead of others in the queue. Queue jumping is strictly prohibited.
  • Please note that you may get wet in some attractions.

Park Operating Hours:
  • Adlabs reserves the right to change the Operating Hours of the Park/s or rides, slides, attractions and / or activities, and close the Park/s or any part of it temporarily.
  • Adlabs makes all efforts to keep all the rides & attractions operational. However, it is possible that certain rides or attractions may not be fully operational at certain times. Therefore, you may not be able to experience a particular ride or attraction on a particular day or time due to technical repairs & maintenance or electricity / power failure.
  • No refunds permissible if certain ride/s or attractions are non-functional on a particular day, irrespective of declarations of availability made

Tickets / Packages / Offers:
  • Tickets must be purchased for children above 3 years of age. A Child ticket is required for guests between 3-12 years of age.
  • Senior Citizen ticket applies to individuals who are 60 yrs and above.
  • At Theme Park, Express Gold ticket allows unlimited times entry to select rides / attraction (viz., Alibaba aur Chaalis Chor, Dare 2 Drop, Deep Space, Gold Rush, I for India, Mr. India, Nitro, Prince of the Dark Waters, Rajasaurus River Adventure, Salimgarh, Scream Machine, Wrath of the Gods) via the express queue whereas Express Silver allows only single entry via an express queue on the same day of visit.
  • At Water Park, Express allows 12 times entries to select rides (viz., Loopy Woopy, Raftaastic, Swirl Whirl, The Screamer, Twisty Turvy, Yell-O, Zip Zap Zoom) via express queues on the same day of visit.
  • Adlabs reserves the right to offer different pricing during both normal and peak days for different groups including corporates, schools, complimentary passes, special interest groups, elderly, etc.
  • Prices and offers are subject to change without prior notice.
  • No two offers can be clubbed together. However, Adlabs in its sole discretion may allow certain offers to be clubbed together.

Travel Facilities
  • Single pickup point: There will be a single pick up point and drop off point as confirmed at the time of car booking.
  • Multiple pickup points not allowed: The vehicle will not halt for any other pick up other than the single specified pickup point
  • Transfer services to the Park are offered through third party Service Providers and Adlabs is a mere facilitator.
  • Adlabs may, at its discretion, upgrade guests and provide car travel services at no extra charge, if the number of guests availing bus travel are less than the minimum business requirement.
  • You must furnish (i) copy of the ticket (print-out of ticket confirmation or the print-out of an e-mail confirmation and (ii) identity proof (driving license, student ID card, Company ID card, Passport, PAN card or Voter ID card etc.) at the time of boarding the bus.
  • For more information on the boarding or pick-up and departure points, please contact the call centre.
  • Although, these Service Providers are bound by Service-Level-Agreements you acknowledge that Adlabs shall not be held liable or responsible in case of an accident or untoward incident or any other damage caused to you during your travel to and from the Park. In the event a vehicle provided to the guest/s breaks down, Adlabs shall endeavour to make an alternate transfer arrangement. However, in such situations, no compensation of any nature whatsoever shall be given by Adlabs.

Cancellations / Refunds:
  • Cancellations of entry tickets are permitted only up to 48 hours prior to the intended date of visit, and 25% cancellation charges shall be levied on the total price paid. No refunds are permitted if cancellations are made within 48 hours prior to the intended date of visit. Partial cancellations or modifications are not permitted.
  • No refunds are admissible on cancellation or alteration of vehicle bookings.
  • No-Show: Please note that the Park tickets are issued only for the date as mentioned thereon. These tickets cannot be used on any other date and no refunds shall be given for unused tickets.
  • Chargeback: Similarly, no chargeback are permissible on unused tickets

  • Adlabs is not responsible and does not assume any liability for any damage, loss, disappearance, theft, or any other form of alteration, physical or otherwise to your personal belongings. The use of Park facilities is entirely at your own risk.
  • You are liable for any alteration or damage, loss, theft, physical or otherwise, to Park property caused by your negligence, omission or non-compliance to any of the rules and regulations of the Park.

You may be photographed / videographed during your visit to the Park and such photographs/video recordings may be used by Adlabs for promotional purposes without any monetary compensation.

Emergency: In case of any emergency, please contact our staff or call: 022 4213 0405
  • Expressway Emergency Number (for Accident Case & Help To Victims): 98224 98224
  • Khopoli Police Station: 02192-263333
  • Khalapur Police Station: 02192-275033
  • Khandala Police Station: 02169-252133
  • Lonavala City Police Station: 02114-273033
  • Panvel Police Station: 022-27452444