Visitor Information

  • When and where can I purchase the Snow Park tickets? You can purchase Snow Park tickets online up to 24 hours prior. You can pay by debit card/ credit card/net-banking. Please, make sure to check your transaction before making the payment.
  • What all is included in the entry ticket? Your entry ticket will include boots, jackets and gloves on a rental basis and access to all attractions and activities inside the park. Limited lockers are available at a cost of Rs. 50 to deposit your personal belongings and valuables.
  • What is the age limit to enter Snow Park? Children below 2 years of age are not recommended in the snow zone
  • Are there any restrictions on who can enter the park? Since some areas are slippery, it is recommended that people with joint issues, asthma problems, heart patients and pregnant women consult their doctor before entering the park.
  • Are pets allowed within the park premises? No, kennel services are not provided and pets are not allowed in the snow area.
  • Can I cover 2 Parks in a day? You can cover Snow Park and, either Imagica Theme Park or Water Park in a single day.
  • Is the snow safe in the park? Yes, the snow at Snow Park is edible without any chemicals and preservatives and 100% safe.
  • Do you have a First Aid facility at Snow Park? Yes, we have on-site first-aid facilities.
  • Can I bring outside food to the park? Except for infants and pregnant women, outside food is not permitted within the Park.
  • Is Snow Park open during the monsoon season? Yes, as it is an indoor snow theme park, we are open year-round.
  • Can I leave the park and return on the same day? Re-entry into the park is not allowed once a guest leaves the premises.
  • How long will it take to cover the entire session? Guests need to arrive 30 minutes prior to their experience slot to gear up with jackets, boots and gloves.Each experience slot is approx. 45 minutes, during which guests are free to undertake any activities they wish.
  • Can I carry my own jackets and boots? We suggest you use the jackets, boots and gloves provided by us, since they are included in the entry ticket cost. If you wish to carry your own, please make sure they are suitable for the sub-zero temperatures inside the park. However, you need to carry your own socks.
  • Do you have baggage counter facility? Yes, once you enter the premises, you can opt for a locker at a cost of Rs. 50 to keep your belongings and valuables safely
  • How do I reclaim a lost property? We have a lost and found counter inside the park. You can approach the attendant at the counter and he/she will help you retrieve or locate the lost item.
  • Is there wi-fi service available at Snow Park? Currently we do not have wi-fi services at the park. However special arrangements are made for mobile connectivity with Vodafone, Airtel and Idea.
  • Can I bring my camera to Snow Park? It is recommended to not carry mobiles and cameras inside the snow zone. Guests can approach our inhouse photographers to get clicked. However, if a guest wishes to carry their own camera inside the snow zone, a fee of Rs. 50 will be levied.
  • Are there any ATM facilities at Snow Park? No. However, we do have a facility wherein the guests can load money from their cards to their wristbands and use it in the park.
  • Can I get a refund on my tickets? Yes, but only if the tickets are cancelled 48 hours prior to your ticket date.
  • How is the money refunded if I cancel my tickets? Amount will be refunded as the same mode of payment during the bookings.
  • Within how many days will the money be refunded? Refund will be processed within 3-4 working days from the date of cancellation.
  • Is alcohol served at Snow Park? No. Park regulations prohibits alcohol to be served in the park.
  • What are Snow Park rates and timings? Please refer to our Tickets section for details.
  • What are the hours I should call if I want to speak to someone directly? Our call centre operates from 9am to 9pm. You can call us anytime within these hours on 022 4213 0405.
  • How do I get directions to Snow Park? We located just off the Mumbai-Pune Expressway, near Khopoli. View directions.
  • How much do I have to pay for parking? Parking charges are:
    • Car: INR 100
    • Bus: INR 300
    • Bike: INR 50
  • Do you have changing facilities? Yes, there are separate rooms for men and women.
  • What about my valuables when am in the park? Locker facilities are available on a chargeable basis. You will be allotted a locker wherein you can keep your valuables.
  • Can I host an event at Snow Park? Yes, we offer services for large groups looking to celebrate events at Snow Park.
  • Ticket counter timings? Ticket counter is open from 9 am to 5 pm.

General Information

  • Children below 10 years of age should be supervised by an adult at all times
  • Children below 2 years of age are not permitted inside the snow area.
  • Senior Citizens especially people with joint issues, asthmatic patients, heart patients, are to avoid entering the snow zone
  • Snow jackets, gloves, boots and earplugs are provided with purchase of admission tickets
  • Put away your personal belongings in the locker provided to you. If the locker key is lost, you will be fined
  • Mobiles and cameras are not allowed in the snow zone. Please approach the in-house photographers to get yourself clicked.
  • Follow the staff instructions at all times

Safety Instructions (Do's)

  • Be dressed in proper attire i.e., snow jackets, gloves, boots and earplugs while entering the snow area
  • Consult the doctor before entering the snow area if you are:
    • Pregnant
    • Suffering from any medical conditions related to the heart, back, neck, asthma, etc
    • Suffering from any other medical condition which can get aggravated
  • Deposit mobiles and cameras at the counters before entering the snow area.
  • Use dustbins at all times to dispose off waste

Code of Conduct (Don'ts)

  • Do not litter the snow area
  • Run down the slope
  • Slide without using the tube or mat
  • Disturb other visitors or ambience
As the temperatures drop to minus 5 degrees, you’ll be left hugging yourselves with chattering teeth in the snow zone. So, for your health and safety the right clothing and footwear is very essential to enter the snow area. Snow jacket, a pair of gloves, boots and earplugs will be provided to you during the gearing up time before you enter the snow zone! Visitors must ensure that they carry socks for themselves.For hygiene purposes, we at Imagica Snow Park take utmost care to wash and dry these garments and accessories after every session. Visitors should avoid wearing jewellery in the snow zone.

Your Admission Ticket:

  • Entitles holder to a single session of maximum 45 minutes to the Imagica Snow Park which includes access to the snow zone in operation on the day of your visit. This includes fee for shoes, gloves and jackets as well. All other in-park services like locker rentals, food and beverages consumed inside the park are charged on actuals.
  • Tickets are non-transferable, non-exchangeable, non-refundable, non-redeemable for cash and non-replaceable if lost or stolen and will be void if altered.
  • Re-entry to Imagica Snow Park is not permitted after you have made an exit from the snow park.
  • May be revoked and the holder ejected from the park without refund if misused or if the holder violates the park policies, safety instructions, rules or regulations.
  • For a full version of terms and conditions, as applicable, please ask the representative at the ticketing counter a review copy.

General Terms & Conditions:

  • Please read safety signs and follow the directions of the Imagica Snow Park staff at all times.
  • Guests with any medical or health restrictions on their physical activity and pregnant ladies are not recommended inside the snow zone by the management.
  • The snow zone might have slippery surfaces. Guest are requested to beware of such area and must walk with care
  • Standard sizes of jackets, gloves and snow boots will be provided to guests free of cost. These will have to be returned before exiting the snow park. Management allows but does not recommend personal jackets and boots.
  • We suggest to wear socks before stepping the snow zone. Socks and leggings are available for sale inside the snow park.
  • Management is not responsible for any loss of personal belongings of the guests.
  • Limited locker on rental basis is available for your convenience. Please do not leave valuables unattended.
  • Guests are advised to empty the lockers with care befoe handing the key to the management. Management is not responsible for items left behind in the lockers.
  • Slides are body active, participatory activities. Such activities present a risk of injury.
  • Unruly behavior and horseplay are not permitted.
  • Children below 2 years of age are not allowed inside the snow area because of extremely low temperature.Children up to 12 years must be accompanied by an adult.
  • Please supervise your children and arrange a meeting place in case you should get separated.
  • Management is not responsible for any injuries or accident occurring inside the premises of the snow park.
  • Management reserves the right to stop taking picture or video recording.

Following Items are not permitted inside the Park:

  • Licensed / unlicensed personal weapons
  • Explosives, fireworks, hazardous material/ chemicals
  • Sharp objects like arrow, dart, knife, blade, scissors, pen knife, lighters etc
  • Bags, trolleys, cartons, parcels (except hand bags & baby bags not more than 56 cm x 36 cm x 23 cm)
  • Food, drugs, alcoholic/non-alcoholic beverages (except baby food)
  • Chewing gums and candies
  • Carts or other wheeled carriers (except strollers & wheelchairs)
  • Pets (except service animals)
  • Magic markers, spray paints and aerosol cans
  • Lawn chairs and folding chairs
  • Loose items such as neck, wrist and hand jewellery, watches, glasses, cameras, phones, hats, keys and purses etc.

Snow Wear Policy:

For your own health and safety, appropriate snow wear must be worn at all times when inside the snow zone and if wearing inappropriate attire, you might be asked to change or leave the premises. Appropriate jackets, gloves, and boots will be provided with each admission on returnable basis and which must be worn whilst inside the park. You may buy appropriate socks and/or leggings from our retail outlets.